Changing the way pharmacy works

We've made it our mission to take the hassle out of prescriptions. To do this, we're changing how we work so that we can give you more choice in how you get your medicines.

Whether you're under the weather or on long-term medicines, managing and collecting your prescriptions can add unnecessary extra stress. In the UK, the pharmacy model hasn't really moved on in the last 70 years, and we're working to change that.

Our pharmacies

We're developing a new store model which focuses on the things that matter most to our customers and fundamentally changes how our pharmacy teams work. We've redesigned the dispensing process and introduced new stock monitoring measures so that you don't have to wait for your medicines, and we've freed up our pharmacists to spend more time helping our customers.

As part of this, we're also bringing new technology into our pharmacies. This includes 24/7 prescription pick-up machines – meaning you can collect your medicine any time, day or night – and a text notification service, so we can let you know when your prescription is ready to collect.

Prescription delivery

Even with improved collection services, we know that our customers have busy lives, and not everyone can fit a trip to the pharmacy into their day. Our prescription delivery service saves you having to make time – simply request your prescription online via our website or app, and we'll send the request to your GP and deliver your medicine to your door.

Our future plans

There's lots more that we want to do to change the way pharmacy works in the UK. In time, we hope that we can offer you the flexibility to switch between delivery and collection from month to month, and to be able to manage your family's prescriptions from one single account.

To find out more about what we're working on at the moment, and to keep up to date with our plans, take a look at our blog.