Contact us

Covid tests - COVID-19 PCR testing service

If you query relates to our COVID-19 PCR testing service, please contact our Customer Care Team by email: hello@well.co.uk or call 01782 597313 and select option three.

Customer service

If you have any queries or comments about your experience in one of our pharmacies, our online service or our COVID-19 PCR testing service, please get in touch using the contact information below.
Thank you for your understanding and co-operation at the time

Our pharmacies Our online prescription delivery service or COVID-19 PCR testing service

Email: yourexperience@well.co.uk

Customer Care

Merchants Warehouse

21 Castle Street
Manchester

M3 4LZ

Phone: 0333 010 2222

Monday to Friday, 9am to 12pm, 1pm to 5pm

Calls are charged at your local standard rate.

Email: hello@well.co.uk

Well.co.uk

Healthcare Service Centre

Whittle Road
Meir Park

Stoke-on-Trent
Staffordshire
ST3 7UN

Phone: 01782 597 313

Monday to Friday, 8:30am to 6pm
Our chat service is also available, Monday to Friday 8:30am to 6pm, Saturday 8:30am to 12:30pm, and Sunday 9am to 6pm

Contact your local pharmacy

Find a pharmacy to get contact information for your local pharmacy.

Well Healthcare Supplies

If you query relates to our healthcare appliance ordering and delivery service, you can contact us by post or telephone.

Well Healthcare Supplies
Healthcare Service Centre
Whittle Road
Meir Park
Stoke-on-Trent
ST3 7UN

Telephone: 0333 8666 970

Prescription delivery service

If you order your prescriptions from us using our online service, your pharmacy is:

Healthcare Service Centre
Meir Park
Stoke-on-Trent
Staffordshire
ST3 7UN

General and business enquiries

Email: MerchantsFrontofHouse@well.co.uk

Merchants Warehouse
21 Castle Street
Manchester
M3 4LZ

Phone: 0161 259 9100
Monday to Friday, 9am to 5pm
Calls are charged at your local standard rate.

Our complaints policy

Read our complaints policy.

Press and media enquiries

Email: pr@well.co.uk