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Customer service

If you have any queries or comments about your experience in one of our pharmacies or with our online service, please get in touch using the contact information below.

Our pharmacies	Our online prescription delivery service
Email: yourexperience@well.co.uk Customer Care  Merchants Warehouse  21 Castle Street  Manchester  M3 4LZ Phone: 0333 010 2222  Monday to Friday, 9am to 6pm  Calls are charged at your local standard rate.	Email: hello@well.co.uk Customer Care  Merchants Warehouse  21 Castle Street  Manchester  M3 4LZ Phone: 01782 597313  Monday to Friday, 8.30am to 6pm, Saturday 8.30am to 12.30pm You can also use the chat service in the app to speak to a member of the team. Our online prescription delivery service will be closed for Christmas Day, Boxing Day and New Year's Day.

Our pharmacies

Our online prescription delivery service

Email: yourexperience@well.co.uk

Customer Care
 Merchants Warehouse
 21 Castle Street
 Manchester
 M3 4LZ

Phone: 0333 010 2222
 Monday to Friday, 9am to 6pm
 Calls are charged at your local standard rate.

Email: hello@well.co.uk

Customer Care
 Merchants Warehouse
 21 Castle Street
 Manchester
 M3 4LZ

Phone: 01782 597313
 Monday to Friday, 8.30am to 6pm, Saturday 8.30am to 12.30pm
You can also use the chat service in the app to speak to a member of the team.
Our online prescription delivery service will be closed for Christmas Day, Boxing Day and New Year's Day.

Contact your local pharmacy

Find a pharmacy to get contact information for your local pharmacy.

Prescription delivery service

If you order your prescriptions from us using our online service, your pharmacy is:

Healthcare Service Centre
Meir Park
Stoke-on-Trent
Staffordshire
ST3 7UN

General and business enquiries

Email: MerchantsFrontofHouse@well.co.uk

Merchants Warehouse
21 Castle Street
Manchester
M3 4LZ

Phone: 0161 259 9100
Monday to Friday, 9am to 5pm
Calls are charged at your local standard rate.

Press and media enquiries

Email: pr@well.co.uk

Bestway National Chemists Limited is registered in England and Wales, trading as Well and Well Pharmacy.
Our online pharmacy (well.co.uk) registration number is 9010492 and the registered pharmacy address is:
Well, Healthcare Service Centre,
Meir Park,
Stoke-on-Trent,
Staffordshire
ST3 7UN.
If you would like to know who the Responsible Pharmacist is at any given time, please email nhspharmacy.stoke.well.co.ukfap20@nhs.net or call 01782 597313. You can also contact the pharmacy on hello@well.co.uk.
Our Superintendent Pharmacist is Janice Perkins, FRPharmS. GPhC Registration Number: 2028447.
You can find out more about checking if an online pharmacy is operating legally from the General Pharmaceutical Council (GPhC).