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Customer service

If you have any queries or comments about your experience in one of our pharmacies, our online service or our COVID-19 PCR testing service, please get in touch using the contact information below.

Our pharmacies Our online prescription delivery service

Email: yourexperience@well.co.uk

Customer Care

Merchants Warehouse

21 Castle Street
Manchester

M3 4LZ

Phone: 0333 010 2222

Monday to Friday, 9am to 12pm, 1pm to 5pm (Excluding bank holidays)

Calls are charged at your local standard rate.

Email: hello@well.co.uk

Well.co.uk

Healthcare Service Centre

Whittle Road
Meir Park

Stoke-on-Trent
Staffordshire
ST3 7UN

Phone: 01782 597 313

Monday to Friday, 8:30am to 6pm (Excluding bank holidays)

Our chat service is also available, Monday to Friday 8:30am to 6pm, Saturday 8:30am to 12:30pm, and Sunday 9am to 6pm (Excluding bank holidays)

Contact your local pharmacy

Find a pharmacy to get contact information for your local pharmacy.

Legal correspondence

Should be addressed to:

Legal Department
Well Pharmacy
Merchants Warehouse
21 Castle Street
Manchester
M3 4LZ 

Copied by email to:  legal@well.co.uk

Well Healthcare Supplies

If you query relates to our healthcare appliance ordering and delivery service, you can contact us by post or telephone.

Well Healthcare Supplies
Healthcare Service Centre
Whittle Road
Meir Park
Stoke-on-Trent
ST3 7UN

Telephone: 0333 8666 970

Prescription delivery service

If you order your prescriptions from us using our online service, your pharmacy is:

Healthcare Service Centre
Meir Park
Stoke-on-Trent
Staffordshire
ST3 7UN

General and business enquiries

Email: MerchantsFrontofHouse@well.co.uk

Merchants Warehouse
21 Castle Street
Manchester
M3 4LZ

Phone: 0161 259 9100
Monday to Friday, 9am to 5pm (Excluding bank holidays)
Calls are charged at your local standard rate.

Our complaints policy

Read our complaints policy.

Press and media enquiries

Email: pr@well.co.uk

This content was written and edited by Well. Our health information is evidence based, up-to-date and reviewed by health professionals. It isn’t intended to replace the medical information given to you by your doctor.

We aim to provide you with the knowledge and support you need to make confident decisions about your health and wellbeing.

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Bestway National Chemists Limited is registered in England and Wales, trading as Well and Well Pharmacy. Our online pharmacy (well.co.uk) registration number is 9010492 and the registered pharmacy address is: Well, Healthcare Service Centre, Meir Park, Stoke-on-Trent, Staffordshire, ST3 7UN.

If you would like to know who the Responsible Pharmacist is at any given time, please email pharmacy.fap20@nhs.net or call 01782 597313. You can also contact the pharmacy on hello@well.co.uk.

The Superintendent Pharmacist for this pharmacy is Iftkhar Ahmad Khan, GPhC registration number 2041286. You can find out more about checking if an online pharmacy is operating legally from the General Pharmaceutical Council (GPhC).