Contact us

Customer service

If you have any queries or comments about your experience in one of our pharmacies or with our online service, please get in touch using the contact information below.
During the ongoing coronavirus (COVID-19) pandemic we are experiencing unprecedented demand on our services. In line with NHS recommendations we are restricting our opening ours so that our pharmacy teams can catch up on their workload. Find out more.
Please help us to help you by ordering your medication 7 days before you are due to run out, and follow the social distancing guidance when visiting our pharmacies.
The current circumstances also mean that we’re unable to receive or respond to mail. Instead, please contact us by phone or email.
Thank you for your understanding and co-operation at the time

Our pharmacies Our online prescription delivery service

Email: yourexperience@well.co.uk

Customer Care

Merchants Warehouse

21 Castle Street
Manchester

M3 4LZ

Phone: 0333 010 2222

Monday to Friday, 10am to midday, 2pm to 5pm

Calls are charged at your local standard rate.

Email: hello@well.co.uk

Customer Care

Merchants Warehouse

21 Castle Street

Manchester

M3 4LZ

Phone: 01782 597313

Monday to Friday, 8.30am to 6pm, Saturday 8.30am to 12.30pm
You can also use the chat service in the app to speak to a member of the team.

Contact your local pharmacy

Find a pharmacy to get contact information for your local pharmacy.

Prescription delivery service

If you order your prescriptions from us using our online service, your pharmacy is:

Healthcare Service Centre
Meir Park
Stoke-on-Trent
Staffordshire
ST3 7UN

Press and media enquiries

Email: pr@well.co.uk