Contact us
COVID-19 PCR testing service
If your query relates to our COVID-19 PCR testing service, please contact our Customer Care Team by email: hello@well.co.uk or call 01782 597 313 and select option three. Our support service is closed on bank holidays.
Customer service
If you have any queries or comments about your experience in one of our pharmacies, our online service or our COVID-19 PCR testing service, please get in touch using the contact information below.
| Our pharmacies | Our online prescription delivery service or COVID-19 PCR testing service |
|---|---|
Email: yourexperience@well.co.uk Customer Care Phone: 0333 010 2222 Calls are charged at your local standard rate. |
Email: hello@well.co.uk Well.co.uk Phone: 01782 597 313 Our chat service is also available, Monday to Friday 8:30am to 6pm, Saturday 8:30am to 12:30pm, and Sunday 9am to 6pm (Excluding bank holidays) |
Contact your local pharmacy
Find a pharmacy to get contact information for your local pharmacy.
Well Healthcare Supplies
If you query relates to our healthcare appliance ordering and delivery service, you can contact us by post or telephone.
Well Healthcare Supplies
Healthcare Service Centre
Whittle Road
Meir Park
Stoke-on-Trent
ST3 7UN
Telephone: 0333 8666 970
Prescription delivery service
If you order your prescriptions from us using our online service, your pharmacy is:
Healthcare Service Centre
Meir Park
Stoke-on-Trent
Staffordshire
ST3 7UN
General and business enquiries
Email: MerchantsFrontofHouse@well.co.uk
Merchants Warehouse
21 Castle Street
Manchester
M3 4LZ
Phone: 0161 259 9100
Monday to Friday, 9am to 5pm (Excluding bank holidays)
Calls are charged at your local standard rate.
Our complaints policy
Press and media enquiries
Email: pr@well.co.uk
