Cookie policy

What are Cookies?

Cookies are small files of information which save and retrieve information about your visit to a website or application. They reside in your Internet browser to help remember your preferences and previous activity. For example, cookies can help an online store remember the items you’ve put into your shopping cart, or advertisers can use cookies to target ads that are most relevant to you. 

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Use of Cookies

Our site makes use of cookies to save and retrieve information about your visit to our website. Cookies currently used on our site identify you merely as a number.

When you visit our website, the following categories of cookies may be set in your browser:

Strictly Necessary cookies

These cookies are essential in order to enable you to move around a site and use its features. Without these cookies, services you have asked for cannot be provided.

  • Registered Visitor Cookie – A unique identifier given to each registered user, used to recognise you through their visit and when they return to the site.

Functional cookies

These cookies allow websites and applications to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features.

We may use information collected from functional cookies to identify user behaviour and to serve content based on your profile. These cookies cannot track your browsing activity on other websites. They don’t gather any information about you that could be used for advertising or remembering where you’ve been on the Internet outside our site.

Performance/Analytics cookies

These cookies collect information so that we can analyse how our visitors use our site. These cookies don't collect information that identifies you. All information these cookies collect is anonymous and is only used to improve how our site works.

In order to keep our website services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use the site.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes, and it helps us to analyse patterns of user activity and to develop a better user experience.

Web analytics data and cookies cannot be used to identify you – they do not contain personal information such as your name or email address.

  • Google Analytics Cookie – This allows us to follow the actions of a user during their visit to our site (for more information, see Analytics cookies below).

Log Files

Like most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We do not link this automatically collected data to other information we collect about you.

We and our partners (e.g. marketing partners, affiliates, or analytics providers) use cookies or similar tracking technologies to analyse trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

Targeting cookies

These cookies record your visit to our site, the pages you have visited, and the links you have followed. We, and third parties, use this information to make our site, and the advertising on it, more relevant to you.

Advertisements displayed on our site may be provided through an advertising-management company. When you view a web page that contains advertising provided by an advertising-management company, that company may place a cookie on, or collect a cookie from, your device (if you have enabled cookies).

Please note that third parties may also use cookies, which we have no control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

We use targeting cookies to display internet-based adverts when you are using social media sites, like Facebook. This allows us to create custom audiences and tailor adverts based on your browsing experience with us. We do not share any of your personal information with social media sites (like Facebook). 

Blocking cookies

You can block cookies from any website through your browser settings. If you share a computer with other users, accepting or rejecting the use of cookies will affect all users. The Help function in your browser should tell you how to do this. 

To block cookies in Google Chrome:

  1. Open a Google Chrome tab
  2. Click on the 3 dots in the right-hand corner
  3. Click on Settings
  4. Click on Privacy and Security
  5. Select Cookies and other site data
  6. You will then see a number of options available for blocking cookies

To block cookies in Internet Explorer (IE):

  1. Open an IE browser tab
  2. Click on the Cog icon in the top right corner
  3. Select Internet Options
  4. Click on the Privacy tab
  5. Click on the Advanced button
  6. You will then be given options to select to either ‘Accept’, ‘Block’ or ‘Prompt’ first party (Well) and third-party cookies (i.e Google, Facebook)

For more information about how to change your browser settings, go to www.aboutcookies.org. However, doing so is likely to limit the functions of our site. For information on how to do this on your mobile phone browser, please see the manual for your phone.