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Freedom of Information

Well adheres fully to the requirements of the Freedom of Information Act.

Our Team

Organisation chart for our Pharmacy Superintendent's Team (PDF, 101KB)

Publication Schemes

As part of our adherence to the Freedom of Information Act, we are required to tell you about how we publish information under the Act.

Scotland

Model Publication scheme for Scotland (PDF, 114KB)

Guide to Information Available Through the Model Information Scheme

England, Wales and Northern Ireland

Anyone can make a request for information under the Freedom of information Act 2000 about public services. When we receive a request in writing we will:

  • tell you whether we hold any information that falls within the scope of your request; and
  • provide that information, normally within 20 working days.

We may charge you for any costs incurred.

If you are unhappy with the response you receive then you can contact us at yourexperience@well.co.uk

Model publication scheme for England, Wales and Northern Ireland (PDF, 198KB)

Guide to Information Available Through the Model Information Scheme

This content was written and edited by Well. Our health information is evidence based, up-to-date and reviewed by health professionals. It isn’t intended to replace the medical information given to you by your doctor.

We aim to provide you with the knowledge and support you need to make confident decisions about your health and wellbeing.

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Bestway National Chemists Limited is registered in England and Wales, trading as Well and Well Pharmacy. Our online pharmacy (well.co.uk) registration number is 9010492 and the registered pharmacy address is: Well, Healthcare Service Centre, Meir Park, Stoke-on-Trent, Staffordshire, ST3 7UN.

If you would like to know who the Responsible Pharmacist is at any given time, please email pharmacy.fap20@nhs.net or call 01782 597313. You can also contact the pharmacy on hello@well.co.uk.

The Superintendent Pharmacist for this pharmacy is Iftkhar Ahmad Khan, GPhC registration number 2041286. You can find out more about checking if an online pharmacy is operating legally from the General Pharmaceutical Council (GPhC).