Pick up your prescription whenever it suits you, with our 24/7 prescription collection service. Available in selected pharmacies in England.
We know our customers lead busy lives and that collecting prescriptions during working hours isn’t always convenient. To help, we’ve launched a 24/7 prescription pick-up service at selected pharmacies.
You can pick up your repeat prescription from a participating Well pharmacy any time of the day, any day of the year, thanks to our automated collection points.
24/7 prescription pick-up is only available at selected pharmacies in England at the moment. Use our pharmacy finder to check which services are available at your local Well.
Our 24/7 prescription pick-up service is simple and convenient. Just follow these three easy steps:
Collecting prescriptions is as simple as that.
Yes, our automated collection points are available 24/7 so you can collect your prescription any time that suits you, including at the weekend.
Yes, anyone picking up your prescription from one of our automated collection points will need the unique code we sent to you via text message and a debit or credit card. Be sure to only share your collection code with someone who has your consent to collect your prescription on your behalf.
If they are collecting your prescription from inside the pharmacy on your behalf, they will need to bring with them:
You can order your prescription online with Well and have it delivered for free if you are registered with a GP based in England. Our prescription delivery service is a separate service suitable for single and repeat prescriptions.
Here’s how it works:
We'll send your prescription to you via Royal Mail in letterbox-friendly packaging where possible, so you won’t have to wait at home for your delivery. Prescription deliveries usually take around 3-4 days to arrive after they’ve been dispatched. If you prefer, you can choose Click and Collect at checkout to pick up your prescription from a Well pharmacy that's convenient for you.
Read more about ordering your prescription online with Well.
Not all prescriptions will be suitable for 24/7 prescription pick-up. We won’t be able to offer you the service if your prescription:
Even if our 24/7 prescription pick-up service isn’t available for your medication, we can still text you to let you know when your prescription is ready to collect if you sign up to our text notification service.
Contact your local Well pharmacy if you’re interested in trying the 24/7 prescription pick-up service to find out if it’s available.
To sign up, tell the team at your local Well pharmacy that you'd like to use the 24/7 prescription pick-up service. They'll check your medication is suitable and that we have up-to-date contact information for you. This service is only available in selected pharmacies in England at the moment.
We need your up-to-date contact information including your mobile phone number if you want to use our 24/7 prescription pick-up service. We'll send you updates on when your order is ready to collect and your unique collection code via text message.
If you think you're going to run out of your medication and you’ve not had a text message from us, please contact the pharmacy you usually collect your prescriptions from directly.
We operate 760 community pharmacies across the UK. Finding your nearest Well pharmacy is super simple – just enter a town or postcode and check if 24/7 pick-up is listed under the available services at your pharmacy.