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Order NHS prescriptions online with Well Pharmacy

Now you can get your NHS prescription quickly and easily. Order online with us and we’ll handle the rest.

What is the online prescription service?

When you visit your doctor and get a prescription, usually you have to take that prescription to a pharmacy to get your medication or, if you live in England, have it sent to your pharmacy via the NHS EPS (Electronic Prescription Service). But with Well’s online pharmacy you don’t have to. You can simply sign up through our website or app, request your prescription online and have it delivered by post direct to your door. You can also use our Click and Collect service to collect your prescription from a Well pharmacy that's convenient for you.

Why is using our prescription service more convenient? 

Visiting a pharmacy isn’t always convenient during working hours. Or you may have mobility issues or other circumstances that make visiting a pharmacy in person difficult. There’s also no guarantee your local pharmacy will have the medication you need. You may have to order it and return later to pick it up.

Getting your repeat prescriptions online is a more convenient alternative. Just sign in to your account with Well Pharmacy, and we’ll handle the rest.*

How to order prescriptions online

We make ordering your repeat prescription simple and straightforward. So, how do electronic prescriptions work? Online prescriptions with Well Pharmacy work like this:

  1. You order your repeat prescription
    Sign in to your account on our website or through our mobile app, select the items you need and place an order.
  2. We ask your GP to approve your order
    We’ll contact your GP on your behalf to ask them to approve your prescription. We’ll send you an email to let you know when your prescription has been approved.
  3. You pay for your prescription, or let us know you're exempt
    Sign in to your account and pay for your prescription. If you don’t have to pay for prescriptions, you can let us know why and we won't charge you if you have a valid exemption reason. We may ask you to upload evidence that shows you are exempt from paying prescription charges.
  4. We deliver your prescription to your door for free
    As soon as your payment or exemption has been processed, we'll send your prescription to you by post. Delivery takes around four days. We’ll post your medication in letterbox-friendly packaging where possible, so you won’t have to wait at home for the delivery. You can get your order faster by choosing Click and Collect at checkout, to pick up your order from a Well pharmacy that's convenient for you.

How do I create an account with Well?

Sign up for our online prescription service on our website and your account will be ready to use. It couldn’t be simpler.

Can I get prescriptions online if I live in Wales, Scotland, or Northern Ireland?

Unfortunately, our online prescription delivery service is only available in England. Due to regulations, we can’t offer this service in Wales, Scotland and Northern Ireland yet.

How long will it take until I receive my prescription?

On average, it takes around 10 days for your medication to be delivered after placing an order with us. This is because your GP needs to approve your prescription before we can post it to you.

Will I have to pay for delivery?

No. If you order your prescription online with us, your prescription will be delivered to you for free.

What if I don’t pay for my prescriptions?

If you’re entitled to free NHS prescriptions, simply let us know at checkout by selecting your exemption reason from the available options. We may ask you to upload evidence that shows you don't pay prescription charges, such as a photo of your NHS prepayment certificate. For more information about who can get free prescriptions, visit the NHS website.

*providing your doctor works with us and uses EPS.