Order prescriptions online with Well Pharmacy

Now you can get your prescription quickly and easily. Just order your prescription online with Well and we’ll handle the rest.

What is our NHS repeat prescription delivery service?

When you visit your doctor and get a prescription, usually you have to take that prescription to a pharmacy to get your medication, or if you live in England, have it sent to your pharmacy via the NHS EPS (Electronic Prescription Service). But with Well’s online pharmacy you don’t have to. You can simply sign up through our website or app, order your prescription medication online and have it delivered by post direct to your door.

Why is using our prescription service more convenient? 

Visiting a pharmacy isn’t always convenient during working hours. Or you may have mobility issues or other circumstances that make visiting a pharmacy in person difficult. There’s also no guarantee your local pharmacy will have the medication you need. You may have to order it and return again later to pick it up.

Getting your repeat prescriptions online is a more convenient alternative. Just log in to your account with Well Pharmacy, and we’ll handle the rest.*

How to order your prescription online

We make ordering your repeat prescription simple and straightforward. So, how do electronic prescriptions work? Online prescriptions with Well Pharmacy work like this:

  1. You order your repeat prescription: Log in to your account through your internet browser or through our Well app, select your medication and place an order.
  2. We ask your GP to approve your order: We’ll contact your GP on your behalf to ask them to approve your prescription. We’ll send you a push notification and email to let you know when your prescription has been approved. 
  3. You pay for your prescription: Log in to your account and pay for your prescription. If you don’t have to pay for prescriptions, you can upload a photo that shows your exemption, such as your NHS pre-payment certificate.
  4. We deliver your prescription to your door for free: As soon as your payment has been processed, we'll send your prescription to you by post. Delivery takes around three to four days. We’ll post your medication in letterbox-friendly packaging where possible, so you won’t have to wait at home for the delivery.

How do I create an account with Well?

Simply sign-up for our online prescription service on our website and log-in to your account. It couldn’t be simpler. 

Unfortunately, our NHS repeat prescription service is only available in England. Due to regulations concerning prescriptions, we can’t offer the same service in Wales, Scotland and Northern Ireland at the present time.

Can I order prescriptions online if I live in Wales, Scotland, or Northern Ireland?

Unfortunately, our online prescription delivery service is only available in England. Due to regulations concerning prescriptions, we can’t offer the same service in Wales, Scotland and Northern Ireland at the present time. 

How long will it take until I receive my prescription?

On average, it takes around 10 days for your medication to be delivered after placing an order with us. This is because your GP needs to authorise the medicine before we can post it to you.

Will I have to pay for delivery?

No. If you order your prescription online with us, your medicine will be delivered to you for free.

What about if you don’t pay for your prescriptions?

If you’re entitled to free NHS prescriptions, simply let us know by uploading a picture of your exemption, such as a photo of your NHS pre-payment certificate, when we ask for payment. 

*providing your doctor works with us and uses EPS