Terms and conditions, policies and information

You can find all of the terms and conditions covering your use of our products and services below, just click the link of the terms you wish to view.

Use of our website

Online purchases: terms and conditions

Online pharmacy service - Online prescription order and delivery.

Corporate flu vaccination service

Health services – In-pharmacy private services.

Well Healthcare Supplies - Medical devices order and delivery.

Customer portal-In-pharmacy prescriptions ordering and tracking.

Subscription services - Erectile dysfunction and contraception.

COVID-19 Risk Assessment (PDF, 534KB)

Refund and replacement policy

Complaints policy

Privacy policy

Cookies policy

Accessibility statement

Freedom of information

Statement on the Modern Slavery Act (PDF, 249KB)

Carbon Reduction Plan

Waste Electrical and Electronic Equipment recycling (WEEE)

Gender pay gap report

Bestway Group Limited UK Tax Strategy

Product recall

Deleting your Well Repeat NHS Prescriptions account