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Terms and conditions, policies and information

Terms and conditions

You can find all of the terms and conditions covering your use of our products and services below, just click the link of the terms you wish to view.

Use of our website

Online pharmacy service – Online prescription order and delivery.

Corporate flu vaccination service

Health services – In-pharmacy private services.

Well Healthcare Supplies - Medical devices order and delivery.

Customer portal - In-pharmacy prescriptions ordering and tracking.

Subscription services - Erectile dysfunction and contraception.

Home delivery subscription service

Policies and information

COVID-19 Risk Assessment

Complaints policy

Privacy policy

Privacy policy for Medhub

Cookies policy

Accessibility statement

Freedom of information

Modern Slavery Act

Waste Electrical and Electronic Equipment recycling (WEEE)

Gender pay gap report

Bestway Group Limited UK Tax Strategy

Product recall

This content was written and edited by Well. Our health information is evidence based, up-to-date and reviewed by health professionals. It isn’t intended to replace the medical information given to you by your doctor.

We aim to provide you with the knowledge and support you need to make confident decisions about your health and wellbeing.

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Bestway National Chemists Limited is registered in England and Wales, trading as Well and Well Pharmacy. Our online pharmacy (well.co.uk) registration number is 9010492 and the registered pharmacy address is: Well, Healthcare Service Centre, Meir Park, Stoke-on-Trent, Staffordshire, ST3 7UN.

If you would like to know who the Responsible Pharmacist is at any given time, please email pharmacy.fap20@nhs.net or call 01782 597313. You can also contact the pharmacy on hello@well.co.uk.

The Superintendent Pharmacist for this pharmacy is Iftkhar Ahmad Khan, GPhC registration number 2041286. You can find out more about checking if an online pharmacy is operating legally from the General Pharmaceutical Council (GPhC).