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Prescription delivery

Request online and we'll handle the rest. Delivered by post from our online pharmacy in Stoke-on-Trent. Only available in England.

Everything in one place

Request and track your prescriptions on our app or website.

Free delivery

We deliver your medicines for free. If you pay for your prescriptions, you still need to pay the NHS prescription cost.

No waiting in for delivery

We'll put your prescription in a letterbox-friendly parcel and send it via Royal Mail.

How it works

1. Order your prescription

Log in to your account and search for your medications to place an order. We'll send your order on to your GP for approval.

2. Pay, or upload exemption certificate

When your GP sends the prescription back to us, we'll let you know and ask you to pay. If you don't pay for your prescriptions, you can upload a photo showing evidence that you don't pay - for example, a photo of your NHS pre-payment certificate.

3. Delivery

As soon as your payment has been processed, we'll send your prescription to you via Royal Mail. Delivery takes 3-4 days.

What our customers say


I've ordered with Well a few times. They always deliver on time and have a great customer service team.


Great customer service provider, sorted my issue out promptly and kept me updated along the way. Thanks.


As a first time user I am very very happy with the way Well sorted things.

Click and Collect

We now offer a Click and Collect service at a selection of our pharmacies in England. If you use our online prescription delivery service, you may be eligible for Click and Collect.

Things to note

The whole process – from ordering to delivery – normally takes around ten days. If you need your medication urgently, please get a paper copy of your prescription from your doctor and take it into a pharmacy.

Due to regulations, we are currently only able to offer our prescription delivery service to customers in England.

NHS Patient Satisfaction Survey

Every year, NHS England requires pharmacies to ask customers to complete the Community Pharmacy Patient Questionnaire. The survey, also known as the Patient Satisfaction Questionnaire, invites customers to give feedback on the service they receive, helping pharmacies to understand how well they're meeting customers' needs.

See how we did in the 2018/19 survey.