Prescription delivery
Request online and we'll handle the rest
Everything in one place
Request and track your prescriptions on our app or website.
Free delivery
We deliver your medicines for free. If you pay for your prescriptions, you still need to pay the NHS prescription cost.
No waiting in for delivery
We'll put your prescription in a letterbox-friendly parcel and send it via Royal Mail.
How it works
1. Order your prescription
Log in to your account and search for your medications to place an order. We'll send your order on to your GP for approval.
2. Pay, or upload exemption certificate
When your GP sends the prescription back to us, we'll let you know and ask you to pay. If you don't pay for your prescriptions, you can upload a photo showing evidence that you don't pay – for example, a photo of your NHS pre-payment certificate.
3. Delivery
As soon as your payment has been processed, we'll send your prescription to you via Royal Mail. Delivery takes between 2 and 3 days.
What our customers say
I've ordered with Well a few times. They always deliver on time and have a great customer service team.
Great customer service provider, sorted my issue out promptly and kept me updated along the way. Thanks.
As a first time user I am very very happy with the way Well sorted things.
Things to note
The whole process – from ordering to delivery – normally takes around five days. If you need your medication urgently, please get a paper copy of your prescription from your doctor and take it into a pharmacy.
Due to regulations, we are currently only able to offer our prescription delivery service to customers in England.
NHS Patient Satisfaction Survey
Every year, NHS England requires pharmacies to ask customers to complete the Community Pharmacy Patient Questionnaire. The survey, also known as the Patient Satisfaction Questionnaire, invites customers to give feedback on the service they receive, helping pharmacies to understand how well they're meeting customers' needs.
