How Well are helping communities

At Well Pharmacy, we are doing everything we can to help customers during this difficult time.

Preventing the spread of coronavirus (COVID-19) is crucial to making sure our pharmacies can help as many people as possible. That's why we're bringing in measures to protect both our staff and patients.

This page includes information on how to make collecting your prescription easier, what we're doing in stores, and how you can help us to help you.

Advice on collecting prescriptions if you’re in isolation or unwell

To reduce the spread of coronavirus, if you have a new, continuous cough, a fever, shortness of breath, or if you’re self isolating, please ask a friend or relative to collect your medicine for you.

We also offer an online prescription delivery service, to get your NHS repeat prescription delivered to your door. Simply order your prescription, and once we have approval from your GP, pay or upload your proof of exemption. Delivery is free, and only takes a few days. This service is only available in England.

How you can help us to help you

Minimising the spread of coronavirus is a community effort, and we are doing everything we can to help our customers. Here's how you can help us make sure we can help everyone:

  • If you have symptoms of coronavirus, or if you're self isolating, ask a friend or relative to collect your prescription
  • Sign up for electronic prescriptions with your GP, if possible
  • Sign up to our text notification service, so we can let you know when your prescription is ready to collect (not available in Northern Ireland)
  • Sign up to our online prescription delivery service, to get your NHS repeat prescription delivered to your door (only available in England)
  • Let your pharmacy know if you are in self-isolation, and you may be able to receive our home delivery service from your local pharmacy (not available from every pharmacy)
  • Only call your pharmacy if your query is essential, such as having less than three days' supply left

Sanitiser gel

Our priority is to maximise stock availability for our customers. With the increased demand for products, we are working closely with our supply chain to secure more hand sanitiser, and we apologise for times where we are waiting to replenish stocks from our warehouse.

We are currently limiting the purchase of hand sanitiser to 2 per person, to ensure as many people as possible can get the products they need.

Face masks

While there is no evidence that these will protect you from the virus, we realise that customers may wish to use one. We are receiving some stocks of these into our pharmacies now, but due to high demand, these are very limited and we cannot guarantee stock.

Supply chain and pricing

We exist for the wellbeing of our patients and customers and are privileged to support our local communities. With current demand levels of pain relief, hand sanitisers, cough and cold remedies and vitamins significantly higher than normal, we will do everything possible to secure stock from our supply chain partners to meet demand. We have always stood for fair pricing and, at present, have no plans to increase retail prices. Instead, we expect to be able to maintain existing prices in support of the communities we serve when they need us most.

Find out more

The NHS has more information about how to protect yourself and other from coronavirus.