How you can help us

At Well Pharmacy, we are doing everything we can to continue to help patients during this difficult time.

Helping prevent the spread of coronavirus (COVID-19) is crucial to making sure our pharmacies can help as many people as possible. That's why we’ve brought in measures to protect both our staff and patients.

This page includes information on how to make collecting your prescription easier, what we're doing in pharmacies, and how you can help us to help you.

Advice on collecting prescriptions if you’re in isolation or unwell

To reduce the spread of coronavirus, if you have a new, continuous cough, a fever, shortness of breath, a change to your taste and smell, or if you’re self isolating, please ask a friend or relative to collect your medicine for you.

We also offer an online prescription delivery service, to get your NHS repeat prescription delivered to your door. Simply order your prescription, and once we have approval from your GP, pay or upload your proof of exemption. Your order will be sent from our online pharmacy, based in Stoke-on-Trent. Delivery is free, and only takes a few days. This service is only available in England.

How you can help us to help you

Minimising the spread of coronavirus has been a massive community effort, and we want to continue doing everything we can to help our customers. Here's how you can help us make sure we can help everyone:

  • If you have symptoms of coronavirus, or if you're self isolating, ask a friend or relative to collect your prescription
  • Sign up for electronic prescriptions with your GP, if possible
  • Sign up to our text notification service, so we can let you know when your prescription is ready to collect (not available in Northern Ireland)
  • Sign up to our online prescription delivery service, to get your NHS repeat prescription delivered to your door (only available in England)
  • Let your pharmacy know if you are in self-isolation, and you may be able to receive our home delivery service from your local pharmacy (not available from every pharmacy)

What we’ve done in our pharmacies

When you enter our pharmacy, we do everything we can to look after your health. We have put markers on the floors of our pharmacies to help you maintain the appropriate social distance. Our teams also have PPE (personal protective equipment) and fitted screens at our counters. These measures help to keep our patients, our colleagues, and the wider community safe.

Hand sanitiser, face coverings and masks, and other healthcare protection products are now available both in our pharmacies and online.

We ask that you wear a face covering when visiting any of our community pharmacies. This is compulsory in Scotland.

The NHS has more information about how to protect yourself and others from coronavirus.