Well Healthcare Supplies

Well Healthcare Supplies for ostomy, continence and wound care patients.

Take control of your healthcare appliance needs by using our online delivery service. Register via our website, and then place your request and keep track of previous orders online or through our app. Once you’ve placed an order, we’ll take care of the rest, updating you every step of the way. If you need a bespoke product you can add details, like measurements, in the notes section. We’ll dispatch your order from our Healthcare Service Centre in Stoke-on-Trent, and send it via DHL in discreet packaging.

If you have a question about your order, get in touch with the customer support team through our live chat.

How it works

1. Sign up

Sign up online, then use our website or download the app to place your first order.

2. Place your order

Search for your products to request your prescription. When you place an order, we'll send the request to your GP.

3. Pay, or upload exemption

When your GP sends the prescription back to us, we'll get in touch and ask you to pay. If you don't pay for your prescriptions, you can upload a photo showing evidence that you're exempt.

4. Delivery

As soon as your payment has been processed, we'll send your prescription to you via DHL. Delivery takes between 2 and 3 days.

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Available 24/7

Order and track your prescriptions at a time that works for you.

Free delivery

We deliver your products for free. If you pay for your prescriptions, you still need to pay the NHS prescription cost.

Delivered to you

We'll put your prescription in a discreet parcel and send it via DHL to your chosen location, work or home.

Who it's for

We designed our healthcare appliance delivery service to make things easier for our customers. We understand that finding time to collect your prescription can be tricky, and we're sure you'd rather be doing something else.

Does it make my life easier?

In a word, yes. You can manage your repeat prescriptions through our app or on our website. With everything in one place, you don't need to call or visit your GP, or even log in to their online ordering system to request a prescription.

What do I need to do?

Just tell us what products you need. If your order is bespoke, add any necessary details like measurements to the notes section. If needed, we may get in touch to ask for templates. We'll dispatch your order in Stoke-on-Trent and deliver it to your door, keeping you updated every step of the way.

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Things to note

The whole process – from ordering to delivery – normally takes five to ten days, depending on how bespoke your order is. If you need your products urgently, please get a paper copy of your prescription from your doctor and take it into a pharmacy.

Due to regulations, we are currently only able to offer our prescription delivery service to customers in England.

This service is separate to our online medicine delivery service. You need to sign up through the link below, but you can place an order online, or through our iOS or Android app.