Request online and we'll handle the rest
Request and track your prescriptions on our app or website.
We deliver your prescriptions for free. If you pay for your prescriptions, you still need to pay the NHS prescription cost.
Prescriptions are delivered by Royal Mail in letterbox-friendly parcels.
Search for your medication to request your prescription. When you place an order, we'll send the prescription request to your GP.
When your GP sends the prescription back to us, we'll ask you to pay for your order. If you don't pay for your prescriptions, you can upload a photo showing evidence that you don't pay – for example, a photo of your NHS pre-payment certificate.
As soon as your payment has been processed, we'll send your prescription to you via Royal Mail. Delivery takes between 2 and 3 days.
I've ordered with Well a few times. They always deliver on time and have a great customer service team.
Great customer service provider, sorted my issue out promptly and kept me updated along the way. Thanks.
As a first time user I am very very happy with the way Well sorted things.
The whole process – from ordering to delivery – normally takes around five days. If you need your medication urgently, please get a paper copy of your prescription from your doctor and take it into a pharmacy.
Our delivery service is based in our Healthcare Service Centre in Stoke-on-Trent. When you sign up for delivery from Well, we will tell the NHS this is your nominated pharmacy so your GP knows to send your prescriptions to us.
Due to regulations, we are currently only able to offer our prescription delivery service to customers in England.