Well Pad Technology Proven to Increase Efficiency

Careplus Technology Proven to Reduce Medicine Related Paperwork in Care Homes, by 65 hours a month 


At Well, we are continuing to respond to the current health and social care crisis by introducing new technologies to drive efficiencies, and raise safety standards in residential care.

In an independent study, researchers at Cardiff University have found that our medicine management service, Well Careplus, helps care home staff to spend an additional 65 hours each month on resident care; time which would have previously been spent on the administration and management of medicines or, would have cost an additional £1400 in extra staff. 

Our Well Pad Technology, which enables carers to identify the correct medicine for the correct resident, was first introduced in 2015. It ensures medicines are safe and effective for patients and that administration records are accurate. The service is currently operational in 175 care homes nationwide, supporting 9,000 residents.

The independent study of 66 care homes using the Well Careplus medicine management tool, revealed that on average, prior to using the Well Pad, staff devoted up to 300 hours each month on paperwork and administrative tasks associated with medication management.

It was revealed that staff in each home devoted up to 12 hours on medicine order processes and associated paperwork, each month. Using the Well Pad, this time is reduced dramatically, by up to 60%, which is a huge saving on time and energy being spent on antiquated paper based systems.

After using Well Careplus’ innovative technology to manage and monitor medicine usage for 10 months, care home managers and colleagues reported that they were able to redirect time from medicine associated tasks, to increase time spent on direct resident care.

The study also reveleaed that the Well Pad technology, delivered time efficiency savings of up to:

  • 30% for daily medicine administration.
  • 70% reduction in prescription ordering,
  • 70% reduction in booking in process
  • 70% reduction in overall end of month process.

Cuts to health and social care funding have led to the insolvency of 380 care homes since 2010, according to the Insolvency Service. 

Speaking about the results of the study, Shiraz Khan, who is the Head of Careplus at Well said: “We value care homes and pharmacists working together to improve resident safety and efficiency.

“The technology is proving to dramatically reduce the amount of time being spent by staff on medicine management and the amount of medicine being wasted in care homes, keeping the environment as efficient as possible and ultimately allowing more time for staff to tend to residents’ day-to-day needs.

“Medicine management can be challenging for care home staff, given the lower levels of funding and increased pressures and time restraints in their day-to-day roles.  

“The sector needs to think differently if it wants to provide safe and efficient medicines administration – which is why technology devices like the Well Pad are so important.

“We believe that care homes will continue to embrace change and the introduction of new technologies needs to be embraced.

“There is clear evidence here to show that Well Careplus provides a system of medicines management that is safer for residents and has the potential to save the NHS significant amounts of money.”

The full study has been made available by Cardiff University, which you can view by clicking here.

Click here find out more about Well Careplus. Alternativley you can call us on 03302 23 24 25 or, email us at Careplus@well.co.uk