New Medicine Service

When you’ve been prescribed a new medicine, you may feel overwhelmed with all the information you receive and wish you had asked more questions.

The NHS New Medicine Service, funded by the NHS and available at your local Well, allows you to ask our pharmacist all those questions during a private consultation, helping you to understand your condition and the medicine you’ve been prescribed.

Who would benefit from this service?

If you’ve been diagnosed with one of the following conditions, our pharmacist may recommend the service:

  • Asthma
  • Respiratory conditions such as chronic bronchitis and emphysema
  • Type 2 diabetes
  • High blood pressure
  • Conditions where you take medication to control the way your blood clots

How does the service work?

When dispensing your medicine our pharmacist will recognise if it’s new and ask if you want to sign up to the service. If you do, there are three simple steps:

1 You’ll be invited to have a private consultation with the pharmacist at a mutually convenient time. As part of the consultation, you’ll be required to complete a consent form. Simply fill out the form (available in branch or download the PDF below) and bring it with you.

2 During the private consultation, you’ll be able to ask our pharmacist:

  • • For more information about your condition and medicines
  • Any questions or talk through concerns you may have
  • The most effective way to take your medicine – you may find you benefit from taking your medicine in a different way or at a certain time of day

All of which will allow you to manage and be in control of your condition.

3 We’ll arrange a follow-up appointment for a few weeks later to check how you are getting on. You can obviously ask our pharmacist for more help and advice on this or any other concerns you may have.

*Only available via NHS England

To download our New Medicine Service consent form, please click the download button below (the forms are also available in our branches).


For more information, please speak to your local pharmacist, (search for your local Well pharmacy here).

Alternativley speak to your doctor or click to visit your the local NHS health advice page (links below).

NHS Scotland

NHS England

NHS Wales

Content reviewed September 2014